In this article, you will learn about the following Email Settings:
- Customer Support Email Settings
- Header and Footer Customization
- Managing Email Templates
- Customizing Email Content
- Liquid Variables
To get started, navigate to Settings → Emails from the left navigation menu.
Customer Support Email Settings
The Customer Support Email settings determine where customer replies are sent when responding to system-generated emails.
Reply-To Email Address
The Reply-To email address controls where customer replies are delivered.
If a customer receives an email from your store and clicks Reply, their response will be sent to the configured Reply-To email address.
By default, this is typically the email address of the Store Owner, but it can be updated to any email address as needed.
From Email Address
System-generated emails are sent from a standard no-reply email address, which cannot be modified.
Header and Footer Customization
All email templates share a common header and footer.
Changes made to the header or footer are automatically applied to every email sent from the store.
To begin customizing the shared header and footer, click the Customize Header and Footer Included in All Emails link.
You will be taken to the Header & Footer customization page.
The customization page includes:
- Logo Upload
- Header HTML
- Footer HTML
- Live Preview
- Send Test Email
Logo Upload
If a logo has already been uploaded in General Settings, it will automatically appear in the Header & Footer editor.
You may:
- Keep the existing logo
- Replace it with a different logo
- Remove it entirely
If you configure a different logo here, it applies only to email templates.
Header & Footer HTML
The Header and Footer sections contains HTML that will appear at the top and bottom of every email respectively.
Changes are reflected immediately in the preview panel.
Testing Header and Footer Changes
Click Send Test Email to send a sample email containing the current header and footer configuration.
The test email is automatically sent to the email address associated with the currently logged-in user.
Managing Email Templates
The Email Settings page contains all automated email templates used by the platform.
Each template controls the content and behavior of a specific email notification.
To edit an email template, click its name from the Email Settings list.
Email Template Features
Each email template includes:
- Enable / Disable Status (when applicable)
- Subject Line
- HTML Email Body
- Live Preview
- Send Test Email
- Distribution List
Changes made to an email template are reflected immediately in the preview panel.
Email Template Reference
Prodigy Commerce includes email templates for:
- Orders
- Shipping
- Customer Accounts
- Merchant Notifications
- Gift Cards
- Subscriptions
For a complete list of email templates, triggers, recipients, and use cases, see the Email Templates Reference Guide.
Customizing Email Content
To edit an email template, select the desired template from the Email Settings page.
Enabling/Disabling Emails
To enable or disable a particular automated email, you can click the switch in the top left corner.
Required Email Templates
Certain system-critical email templates cannot be disabled.
These include:
- Customer Account Password Reset Email
- Customer Account Confirmation Email
- Abandoned Checkout Recovery Email
- Confirm Your Account Email
These emails are required for essential account functionality and security.
Subject Line
The Subject Line controls the text displayed in the recipient's inbox.
Message
The Message body contains the HTML used to generate the email.
Administrators can customize the content, layout, styling, and messaging of each email.
Changes are displayed immediately in the preview panel.
Note: Subject lines support Liquid Variables, allowing store and order information to be inserted automatically. For more on Liquid Variables, see the section below.
Sending Test Emails
Every email template includes a Send Test Email button.
Test emails allow administrators to verify email content and formatting before sending emails to customers.
When clicked, the test email is automatically sent to the email address associated with the currently logged-in user.
This makes it easy to validate:
- Formatting
- Branding
- Images
- Links
- Dynamic Content
before publishing changes.
Distribution Lists
Each email template includes an optional Distribution List.
Distribution Lists allow additional recipients to be automatically blind copied (BCC) whenever that email is sent.
To add recipients, enter one or more email addresses in the Distribution List section.
Additional email fields will appear automatically as addresses are entered.
Common Uses
Distribution Lists are commonly used for:
- Customer Service Teams
- Sales Teams
- Account Managers
- Order Management Teams
- Compliance Monitoring
Every time the email template is triggered, all configured Distribution List recipients will automatically receive a BCC copy.
When you're finished customizing your email, press the Save button in the top right corner.
Liquid Variables
Email templates support Liquid Variables.
Liquid Variables allow dynamic information to be inserted automatically into emails.
Examples include:
- Store Information
- Customer Information
- Order Information
- Shipping Information
- Subscription Information
For example:
{{ store_name }}
automatically displays the store's name when the email is sent.
Likewise:
{{ order_number }}
automatically displays the order number associated with the email.
Liquid Variable Reference
The available Liquid Variables differ depending on the type of email being edited.
For a complete list of supported variables, see the Liquid Variables Reference Guide.
That's everything that you need to know about Email Settings. In the next article, we will go over the Order return settings.