In this article, you will learn about the following General Settings:
- Basic Information
- Favicon Upload
- Store Overview
- Store Address
- Additional Settings
To view the General Settings page, navigate to Settings → General Info from the left navigation menu.
Basic Information
The Basic Information section contains the core settings used to identify and configure your store.
Store Name
The Store Name should match the branding of the website connected to your store.
The Store Name is displayed in various customer-facing locations, including:
- System emails
- Checkout pages
- Customer Portal pages
If no logo has been uploaded, the Store Name may also be displayed in page headers throughout the platform.
Checkout Subdomain
The Checkout Subdomain determines the URL used for your checkout and customer account pages.
For example, if the checkout subdomain is:
test-store-1234
the resulting URL would be:
In most cases, it is recommended to use a subdomain that closely matches the domain of your connected website.
API Synchronization Status
The API Synchronization Status indicates whether your store has been successfully connected to the Prodigy Commerce WordPress plugin.
Possible statuses include:
- Connected
- Not Connected
A Connected status confirms that your website and store are communicating successfully.
If the status displays Not Connected, the integration must be completed from the WordPress side.
Note: For instructions on connecting your website to Prodigy Commerce, see the Synchronizing Store Data Article
Add Logo
Use the Add Logo option to upload your store logo.
The uploaded logo is used throughout the platform, including:
- Administration Portal
- Checkout Pages
- Customer Portal
Adding a logo is recommended to create a consistent branded experience for customers.
Favicon Upload
A favicon is the small icon displayed in browser tabs next to the page title.
Use this section to upload a custom favicon for your brand.
Once uploaded, the favicon will appear throughout the platform, including:
- Administration Portal
- Checkout Pages
- Customer Portal
Using a branded favicon helps create a more professional and recognizable customer experience.
Store Overview
The Store Overview section contains important information about the current status of your store.
Store Status
Newly created stores begin in Development Mode.
Development Mode allows administrators to configure and test the store before accepting live customer orders.
When the store is ready to begin processing real transactions, it can be transferred to Live Mode using the Transfer to Live Mode button.
To transfer a store to Live Mode:
- A payment account must be activated.
- The user must have either the Administrator or Owner role.
Once transferred, the store is ready to process live transactions.
Store Owner
This field displays the current Owner of the store, including their name and email address.
The Store Owner has access to certain administrative actions that are restricted to other users.
Checkout Status
The Checkout Status setting allows administrators to temporarily disable checkout.
When Checkout Status is set to Closed:
- Customers can continue browsing products.
- Customers can continue adding items to their cart.
- Customers cannot proceed through checkout.
When you switch Checkout Status to Closed, a custom message can be configured and displayed to customers who attempt to begin the checkout process while checkout is closed.
This feature is useful for:
- Website maintenance
- Store updates
- Seasonal business closures
- Temporary order pauses
Date Created
Displays the date and time the store was originally created.
Store Address
The Store Address should contain your primary business address.
At this time, Prodigy Commerce supports U.S.-based businesses.
Note: The Store Address is maintained separately from addresses used in other areas of the platform, such as Taxes, Payments, and Shipping settings.
Additional Settings
The Additional Settings section contains several store-level configuration options.
Currency
Currency determines the monetary unit used by the store.
Currently, only USD (United States Dollar) is supported.
Additional currencies may be supported in future releases.
Forbid Orders From
This setting allows administrators to restrict orders from specific countries.
Multiple countries can be selected.
Customers located in restricted countries will not be able to place orders.
Common reasons for restricting countries include:
- Regulatory requirements
- Shipping limitations
- Business policies
Default Customer Location
This setting determines the default country shown during checkout.
The selected country is automatically pre-populated when customers enter address information.
Using the country where the majority of customers reside can help streamline the checkout process.
Delete Store
The Delete Store option permanently removes a store from the platform.
To enable store deletion:
- Set the Checkout Status to Closed.
- Return to the Additional Settings section.
Once these requirements have been met, the Delete Store button becomes available.
Only the Store Owner can delete a store.
Stores that have been transferred to Live Mode and contain live orders cannot be deleted.
Warning: Store deletion is permanent and cannot be undone.
That's all you need to know about the General Settings. In the next article, we will look at Customer Settings.